Once logged on to the PetSmart Benefits Portal at digital.alight.com/petsmart, look for the “Need Help?” icon to ask Lisa, your virtual assistant, any questions you may have. Lisa can also connect you with a web chat representative and other helpful resources. For additional support, you can schedule an appointment with a customer service representative through the PetSmart Benefits Portal. You can also call the PetSmart Benefit Center at 1.888.481.0101 from 8:00 a.m. to 5:00 p.m. PT Monday through Friday. Health Pros are also available to assist with tough issues like claims and billing disputes. Questions About Coverage? Start by contacting the insurance carrier directly. They know their coverage rules best. If you enrolled in a Bronze medical coverage level, check out the HSA User's Guide (PDF) for additional contacts during the year.