Medical bills can be confusing. That’s why PetSmart offers expert support to help you understand and resolve medical claims or billing issues. Your Health Pro can review your health care bills to ensure you are charged correctly according to your plan benefits. If there is an error, they will partner with your care provider and health plan on your behalf.

If you aren’t satisfied with the resolution, you can file an appeal through your insurance carrier, who will be able to direct you through that process.

Not sure where to start? Once your coverage has begun, contact your insurance carrier. Your insurance carrier is most knowledgeable about coverage rules and has the final decision on all claims and billing questions.

Need help? Your Health Pro is waiting.

Reach out to your Health Pro and they will guide you through the required steps and important deadlines. Your Health Pro can also manage the back-and-forth between your health insurance and doctor, as needed.

Your Health Pro can help:

• Interpret explanation of benefits (EOB) statements.
• Identify and correct claims or billing errors.
• Navigate the health plan appeals process.
• Manage correspondence with your health plan or providers.

If you’ve contacted your carrier and were unable to resolve your issue, email or call your Health Pro for help.

Email: [email protected]

Call: 1.888.481.0101