What You Need To Know

You’ll enroll in medical, dental, and vision benefits through the Aon Benefit Experience (BenX) at digital.alight.com/petsmart. BenX makes it easy to find the right fit. Just choose your coverage level, the price you want to pay, and the insurance carrier you want to work with.

What You Need to Do

You must enroll to get the medical coverage you want! If you don’t enroll—or you enroll in no medical coverage but you don’t submit the Hawaii medical coverage waiver form (HC-5)—you’ll be covered by the lowest cost Gold medical option. Also, if you don’t enroll, you will not have dental or vision coverage through PetSmart. And, to contribute to a flexible spending account, you must make an active election.

What’s Changing

Wondering what’s changing with your current benefits? Start here.

Waiving Medical Coverage?

If you elect “no medical coverage,” the state of Hawaii requires that you complete and submit a Hawaii medical coverage waiver form (HC-5). A copy of this form will be sent to you through the U.S. mail. By completing this form, you claim to be exempt from coverage requirements under the Prepaid Health Care Act. After completing it, please return it to the PetSmart Benefit Center at the address provided.

Get More

• Check out the Quick Guide for help finding what you need—when you need it.
• Once you know the basics, you might need to dig a little deeper. Get answers to frequently asked questions.
• After you’ve enrolled, use the prescription drug and transition of care worksheets so you’ll know how to use your benefits effectively when the plan year starts.

Need Help?

Once logged on to the PetSmart Benefits Portal at digital.alight.com/petsmart, look for the “Need Help?” icon to ask Lisa, your virtual assistant, any questions you may have. Lisa can also connect you with a web chat representative and other helpful resources. For additional support, you can schedule an appointment with a customer service representative through the PetSmart Benefits Portal. You can also call the PetSmart Benefit Center at 1.888.481.0101 from 8:00 a.m. to 5:00 p.m. PT Monday through Friday.

Questions about Coverage?

Start by contacting the medical, dental, and vision insurance carrier directly. They know their coverage rules best.

Contact a Health Pro

If you have additional questions or need assistance resolving your claims or billing issues, Health Pros are available to help. Email a Health Pro at [email protected] or call 1.888.481.0101.